Privacy Policy

Introduction

Lyric Auto ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our luxury car rental services in Taiwan.

By using our services, you consent to the data practices described in this policy. This policy applies to information collected through our website, rental services, and any related communications.

Information We Collect

Personal Information

When you rent a vehicle from Lyric Auto, we collect the following personal information:

• Full name and contact information (email address, phone number)
• Physical address for vehicle delivery and billing purposes
• Driver's license number and issuing country
• Passport information for international clients
• Payment information (credit card details for security deposit and rental fees)
• Emergency contact details

Rental Information

We collect information related to your rental transaction, including:

• Rental dates, vehicle selection, and package type
• Pickup and return locations
• Insurance coverage preferences
• Special requests or requirements
• Vehicle usage data (mileage, fuel consumption)

Technical Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your vehicle rental reservations
• Delivering vehicles to specified locations and arranging collection
• Processing payments and maintaining financial records
• Verifying driver credentials and eligibility
• Providing customer support and responding to inquiries
• Sending reservation confirmations, updates, and service-related communications
• Improving our services based on customer feedback and usage patterns
• Complying with legal obligations and protecting against fraud
• With your consent, sending promotional information about new services or special offers

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our rental agreement with you
• Legal Obligation: Compliance with Taiwan transportation regulations and tax requirements
• Legitimate Interests: Improving our services, preventing fraud, and ensuring vehicle security
• Consent: Marketing communications and optional data collection (which you can withdraw at any time)

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Insurance Providers: To process insurance coverage and claims
• Payment Processors: To securely handle credit card transactions
• GPS and Navigation Services: To provide location-based assistance
• Legal Authorities: When required by Taiwan law or to protect our legal rights
• Service Partners: Trusted providers who assist with vehicle maintenance, delivery, or customer support (under strict confidentiality agreements)

All third-party service providers are required to maintain appropriate data protection standards and use your information only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements:

• Rental transaction records: 7 years (Taiwan tax and accounting requirements)
• Driver license verification data: Duration of rental plus 2 years
• Marketing consent records: Until consent is withdrawn or 3 years of inactivity
• Customer service communications: 3 years from last interaction
• Website analytics data: 2 years

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for all online data transmission
• Secure payment processing through PCI-compliant processors
• Access controls limiting employee access to personal data
• Regular security audits and system updates
• Physical security measures at our Taipei office
• Secure backup systems with encryption

While we take reasonable precautions to protect your data, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security but continuously work to enhance our protection measures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. For detailed information about how we use cookies, please refer to our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool available on our website.

Your Rights

Under Taiwan's Personal Data Protection Act and international data protection standards, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@lyricautoxl. We will respond to your request within 30 days in accordance with Taiwan data protection laws.

International Data Transfers

Your personal information is primarily stored and processed in Taiwan. If we transfer data to service providers in other countries, we ensure appropriate safeguards are in place to protect your information in accordance with Taiwan data protection standards. Such transfers are conducted only when necessary for service delivery and under strict contractual obligations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, you must not use our services or provide personal information without parental consent. All vehicle rentals require valid driver's licenses, which are typically issued only to adults.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you have an active rental or reservation
• Display a prominent notice on our website

Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Development Council of Taiwan, which oversees personal data protection compliance in accordance with Taiwan's Personal Data Protection Act.